Why do I have to call first?

In order to assess the seriousness and urgency of your request for help, you must first contact us by telephone. The triage nurse will ask you a number of questions about your medical complaints that can be used to determine what help you need. In addition, the triage nurse can (if necessary) schedule an appointment with the GP on duty or a visit, so that long waiting times for the patient can be avoided as much as possible.