Why are so many questions asked on the phone?

There are two types of questions that are asked: about your personal data and about your medical data.

Your personal data is intended for our administration (for example, declaration to your health insurance or notification about your contact to your own GP).

The questions about your medical data help the triage nurse (doctor’s assistant or nurse) to assess the seriousness and urgency of your situation. If, after a few questions, there is clearly a life-threatening situation, (ambulance) help will be provided immediately. If this is not the case, it can be estimated how you can best be helped. The triage nurse can give you self-care advice, make an appointment with the GP on duty at the GP medical station or send the GP on duty to visit you.