Frequently Asked Questions
No, it is important for yourself and for the organization at the medical station to call first and tell your complaint. Then we will discuss with you whether you can be helped with advice, whether an appointment for a consultation should be made or whether a visit should be scheduled.
It should not be a reason to consult the medical station if you do not have time to visit your own GP during the day. Outside office hours, you can only contact the GP Medical Station by telephone for complaints for which treatment absolutely cannot wait until the next working day.
In principle, yes. We strive for this, precisely because the appointment is already scheduled in advance by telephone. You may have to wait because consultations are running late or because higher emergency requests for help come in between. We ask for your understanding.
If you have a hearing impairment or a speech impediment, you can call the GP medical station via KPN Teletolk (www.kpn.com/teletolk). This is a text and image mediation service that allows deaf, hard of hearing, people with a speech impediment and hearing impairments to call each other. If you are not (or no longer) able to use regular telephony, you can use this mediation service.
The chance that you will meet your own GP at the GP medical station is small. About 300 general practitioners from the Central Brabant region work at the GP medical station, in varying shifts.
If you do not have your own transport, that is no reason to send the visiting GP. You must arrange your own transport. For example, you can ask family or neighbors, or call a taxi.
Of course, a good consideration is made and personal circumstances, such as staying in a nursing home, are taken into account.
No, you do not call the medical station. If you need to be helped by your own dentist outside opening hours, you can call the emergency department: 013 – 222 50 00 or check www.tandartsenpostbrabant.nl.
You call the GP medical station when you urgently need GP care outside the regular practice hours of your own GP.
In order to assess the seriousness and urgency of your request for help, you must first contact us by telephone. The triage nurse will ask you a number of questions about your medical complaints that can be used to determine what help you need. In addition, the triage nurse can (if necessary) schedule an appointment with the GP on duty or a visit, so that long waiting times for the patient can be avoided as much as possible.
The medical station is there for urgent health complaints, for which you would otherwise call your doctor. The Emergency Room (ED) at the hospital is intended for serious situations that require the deployment of a medical specialist. If in doubt, first call the medical station.
There are two types of questions that are asked: about your personal data and about your medical data.
Your personal data is intended for our administration (for example, declaration to your health insurance or notification about your contact to your own GP).
The questions about your medical data help the triage nurse (doctor’s assistant or nurse) to assess the seriousness and urgency of your situation. If, after a few questions, there is clearly a life-threatening situation, (ambulance) help will be provided immediately. If this is not the case, it can be estimated how you can best be helped. The triage nurse can give you self-care advice, make an appointment with the GP on duty at the GP medical station or send the GP on duty to visit you.
Experienced triage nurses (doctor’s assistants or nurses) do the first telephone care. They are trained in asking the right questions for a quick initial assessment. This pattern of questions has been drawn up by general practitioners. When in doubt, the triage nurses always consult the general practitioners present. The advice given by a triagistist is always checked for content by a GP on duty.
We do our utmost to help you as soon as possible, but especially on weekends and holidays during the day it can be very busy. A conversation in which the triage nurse (doctor’s assistant or nurse) asks what exactly is going on, possibly gives an explanation and advice or will make an appointment, can sometimes take longer. It is therefore possible that all triage nurses are talking at the same time. If this is the case, you will be in the queue. In order to be able to serve you as quickly as possible, it is useful to have the following information at hand:
- your Citizen Service Number (BSN). This is on your ID (passport, identity card or driver’s license) and has 9 digits;
- date of birth, address and telephone number;
- the name of your GP.
On the phone, you may also be asked about:
- Your medical history (insofar as relevant to your request for help);
- medication you may be taking.
Only enter a 1 in life-threatening situations. You will then be redirected directly to the emergency line.
Normally, you request a repeat prescription through your own GP. Only in case of emergency can a GP prescribe a repeat prescription at the GP medical station. He or she will then prescribe the amount of medication you need until the next consultation hour of your own GP.
If medication is advised/prescribed during telephone advice, consultation or visit, you can pick them up at the service pharmacy.
Service pharmacy Tilburg
Lage Witsiebaan 2A
5042 DA Tilburg
Opening hours: click hereService pharmacy Ducdalf
Blyde Incomstelaan 9
5144 BC Waalwijk
Opening hours: click here
An acting GP at the medical station only has access to your medical file if you have given permission for this. Without this permission, an acting GP at the emergency room cannot view your medical data.
For more information about your file, click here.
Yes, the next working day your GP will be aware of the content of your contact with the GP medical station.
Yes. The GP medical station records all conversations and stores them for a period of two years. Calls are recorded from the time the phone is answered to the time the connection is disconnected. Strict rules apply to this, both legally and internally. Strict conditions also apply to listening to conversations.
On the one hand as a tool to improve the quality of telephone contacts and on the other hand as a source of information, for example if a patient has a complaint about our services.
If you are insured, the bill goes directly to your health insurer. If you are not insured, you pay the costs of the consultation or prescription directly at the medical station. You can only pay by card. Payment must be made prior to the consultation.
Click here for an overview of the current rates.
GP medical stations do not set their own rates. This is done by the Dutch Healthcare Authority (NZa).
Yes, the basic insurance covers the costs of the GP and therefore also of the GP at the medical station.
It is likely that our system does not have your correct insurance details. Please contact our financial administration to check your details.
You can reach the financial administration by e-mail via declaraties@primacura.nl
In the evening, at night and at weekends, a team of triage nurses (doctor’s assistants or nurses) and general practitioners is ready. There is a visiting car with driver ready for home visits. Costs are therefore incurred to be able to provide emergency GP care. Sometimes you do not have to come to the GP medical station and telephone advice is sufficient. Then the costs of that advice will be charged.
This is done by the Dutch Healthcare Authority (NZa). This national body sets the rates for healthcare institutions. Every year, the NZa reviews the rates that the GP medical station should charge. The rates may differ per GP medical station.
The medical station cannot change the amount of your bill. The Dutch Healthcare Authority (NZa) determines the rates used.